Refund Policy

Due to the digital nature of our products, all sales of downloadable products, including Procreate brushes and brush sets, are final.

Once your purchase has been completed and the digital files have been made available for download, the product cannot be returned, exchanged, or refunded. Unlike physical products, digital files cannot be returned after they have been delivered.

Please make sure you are purchasing the correct product and that it is compatible with your device and software before completing your order.

Problems with your purchase

If you experience a technical issue with your files, receive an incorrect or corrupted file, or have trouble accessing your download, please contact us. We will be happy to help resolve the issue or provide a replacement file where appropriate.

Refunds may be provided where required by applicable consumer protection law.

By purchasing a digital product from our store, you acknowledge and agree to this refund policy.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.