Frequently asked Procreate Brush Sets Questions
I left my download link page before downloading the brushes, what now?
Don’t worry, we always send you a order confirmation with download links on your e-mail address you filled in while making your order.
Why didn't I receive my order confirmation mail with download links?
First you should check the spam on your e-mail, if you still have not found anything it means that the e-mail you typed in your order field is not correct. But don’t worry, contact us here and tell us what happend, and we will fix it in next 24 hours.
What if I can't install my brushes?
You should contact us instantly and we will help you get your brushes working or finding other solutions. The best way to get support is filling in this contact form.
I ordered a brush set I didn't want, can you refund it for me?
If the brush set you are wanting to refund is not downloaded yet from your customer download link, we can refund it for you.
How to use the Procreate Brush Sets?
Besides creating and selling brushes, we also want to teach you how to make the best use of them on Procreate. You can check out this Instagram page or Youtube channel to learn more.
Frequently asked T-Shirt Questions
What type of material do you use?
For all our t-shirts we use eco friendly 100% cotton material.
When will my order arrive?
Orders are printed and shipped immediately after your purchase.
You can expect [product.name] to ship within 4-6 business days after completing your order with express shipping method.
Choosing standard shipping the delivery will take 5-10 business days.
We also offer free shipping which takes 15-20 business days to arrive at your door.
- Express Shipping: $4.99
- Standard Shipping: $2.99
- Free Shipping: $0.00
Products are fulfilled in the EU/UK
Return Policy.
We ship worldwide.
If you’re not 100% satisfied, let us know and we’ll make it right.
How will my t-shirt fit?
All our items are made according to the universal US size chart. We only sell unisex apparel, which will be an oversized tee for women, very reminding of the boyfriend tee shirts. They fit perfectly well on men, but not too tight.
If you have any doubts, don’t hesitate and send us a message, we will try to help you find your perfect fit the best we can!
My t-shirt is defected/not as described. Can I return it?
Yes of course, we will replace your order as fast as possible. You can also choose to get a refund.
Our priority is to give our costumers secure and trusted shop experience, that is why we make sure that every single issue is solved smoothly and quick, without any extra costs.
Your shopping experience is number one priority.
If you experience any issues, reach out to us on info@alicjaprints.com
